Opening Hours
For a medical emergency please call 111 immediately!
Did Not Arrive (Cancellations)
Please advise by ringing reception (09 538 0083) as soon as possible and do not email us.
Appointments with our doctors and nurses are in high demand. If you are unable to attend your appointment or no longer need it, please advise by ringing reception as soon as possible. The account holder will be charged a fee of $40.00 for any unkept and unnotified appointment. This fee will apply to all age groups including children.
Festive Season Opening Hours:
Mondays to Fridays - 8.00am to 7.00pm
Saturdays - 9am to Midday Walk-in Clinic
We are closed all public holidays
Day before public holidays - 8am to 4pm
Our phones switch on at 8.00am each weekday and turn off at 7pm Monday to Thursday and 8.00am to 6.30pm Friday.
After-hours Telephone Consultation (Telehealth services)
Phone - 09 538 0083
Your after-hours calls are redirected to the Homecare Medical nurse triage service and will be answered by a registered nurse.
The HML nurse triage services provides a free after-hours telephone consultation with a registered nurse. When necessary, the HML nurse may advise you to go to an urgent after-hour's accident and medical centre for car.
The service has registered nurses and mental health and addictions specialists providing phone and online advice, support, assesment of symptoms, triage, treatment advice, and preventive and educational aspects for a range of health, well-being and counselling services.
It brings together under one umbrella:
Healthline: 0800 611 116
Quitline: 800 778 778
Alcohol drug helpline: 800 787 797
Depression helpline: 0800 111 757
Gambling helpline: 0800 654 655
Immunisation advice: 0800 466 863
Poisons Centre: 0800 POISON (0800 764 766)
For URGENT After-hours Accident and Medical Care please use your closest Accident and Medical Clinic which is:
East Care Accident and Medical:
Website - Eastcare.co.nz
Situated at 260 Botany Road
Open 24 hours a day 7 days a week.
