FAQs

The accident compensation scheme provides comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand. This cover includes a contribution to the cost of primary care, but it does not meet all the costs.

• ACC is Free to those 13 years and under. A standard surcharge applies to all other age groups for the ACC consultation with the practitioner at Crawford Medical.
• The standard surcharge applies to all subsequent consultations with the practitioner.
• There is a surcharge for consultations with the nurse for repeat dressings
• There is no surcharge for children under thirteen years for ACC consultations.
• Community Service Card Holders receive a reduced fee on production of their CSC Card.
• An Additional Fee will be incurred at the weekend for all age groups.

The practitioner fills in your accident claim form for you and sends it electronically to ACC. We do this daily so that any suggested external treatment providers have access to your ACC number. Sometimes it can take ACC 24 hours to process the claim and longer on a weekend.

Bring your child to the doctor, or attend the hospital emergency department, if your child:

• seems more unwell
• becomes unusually sleepy or is difficult to wake
• has trouble breathing (is struggling to breath or breathing is fast or noisy)
• has ongoing vomiting
• is irritable and is not wanting to be held
• complains of a stiff neck or light hurting eyes
• has an unusual rash
• has trouble drinking, or feeding
• is not weeing as normal (for babies, their nappies remain dry or there are fewer than three wet nappies in 24 hours)
• is in pain
• doesn’t seem to be improving or you are concerned for any reason
• has fever more than 5 days

Any fever in a child age under 3 months is an emergency and they must be seen immediately.

A fever over 38.3 in a child age 3- 6months is also a medical emergency.

For older children:

• Fever may be an indication to bring your child to the doctor for examination.
• Fever can help the body fight an infection, but it can also make your child feel uncomfortable.
• If your child has a fever but is happy, you do not need to treat the fever.
• If your child feels unwell with fever, you can treat with Paracetamol at the correct dose every 4-6 hours maximum 4 doses in 24 hours.

For after hours advice phone 5380083 your call will be put onto HML after hours nurse triage line

In case of an emergency please phone 111 for an ambulance

A sick baby is always very important. Ask for an urgent appointment for very young children or come into the clinic

At Crawford Medical Centre, our policy is to contact patients only when their results are abnormal, require medical review, necessitate telephone advice, or involve a change in medication.
We encourage all patients to register for the Patient Portal, which provides 24/7 access to your results, screenings, and recalls from anywhere in the world. To utilize this service, patients must be registered with Manage My Health, which is available exclusively to individuals aged 16 and older. Please note this is only available for patients aged over 16 years. We will not allow portal access to patients that share a family email as this would breach individual privacy rights.

For alternative inquiries, please call us at 09 538 0083 and press 3 to leave a message for the nurse to return your call.
Please be aware that test results are typically available the following day, though some tests may take up to a week. Your practitioner will review your results, and they will be accessible on the portal within two hours of review.

If you have a loss of hearing and you are having difficulty making an appointment, register for our patient portal Manage My Health or email info@crawfordmedical.co.nz with a suggested appointment time and advise of hearing impairment. The receptionists can help you with your registration for online booking and portal access.

We will have it noted as an alert that your hearing is impaired on our system.

We can book for an interpreter in sign language from the interpreter service. We will need advance notice of two days to arrange for you.

For your clinical safety, we as a practice we do not endorse patients getting repeat prescriptions without review. However, we do appreciate there are times when this is necessary. Our minimum expectation is that you have seen a practitioner within the last six months to be able to request a repeat prescription. Our practitioners are bound by medico-legal responsibility to ensure safe prescribing, hence your request may be declined on some occasions and you will need to be seen by a practitioner.
Repeat prescriptions orders can be done via:

1. From patient portal via Manage My Health
2. Crawford website: www.crawfordmedical.co.nz
3. Prescription Email, prescriptions@crawfordmedical.co.nz
4. Telephone Prescription direct line telephone no: 09-5380121 and provide details on medication, chemist name and address.

Weekdays we endeavor to have your prescription ready within 48 hours. We will text you when it is available.
Prescriptions ordered on a Friday may be delayed until Tuesday due to practitioner’s availability.

Christmas and public holiday’s prescription orders need be ordered with more notice due to the influx in these busy periods.

A repeat prescription is not just an administration process where the script is printed off the computer. For each script a practitioner must review your medical record and consider the appropriateness of the medication prior to writing the script.

Prescription Charges – $27.00 (pick up in person or emailed to the pharmacy)

To avoid administration fee ($15.00), please settle payment upon collecting prescription. Please find Bank Account details below. Please state your Name and date of birth  as a reference.

ANZ Howick: 01-0170-0112566-00

Crawford Medical will collect, store and use information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.

We have a combination of electronic and paper-based records and all health care information is kept confidential to each individual patient.

When required and with your knowledge, we will send information about you to specialists or other health professionals where appropriate.

For any family members seeking an individual’s heath information we will need to be provided with a signed third party consent or a health power of attorney document.

All employees are required to undergo Code of Rights and Health Information Privacy training and refresher training regularly. All Staff sign a Confidentiality Agreement.

For more information on the Privacy Code and your rights go to http://www.privacy.org.nz/