Opening Hours

For a medical emergency please call 111 immediately

Opening Hours:

Mondays to Fridays – 7:30am – 7:00pm                Saturdays – 9.00am to 12:00pm

Note that our phones are manned between 7.30am and 6.30pm daily.  We will do our best to respond to your message on the same day but if you leave a message late afternoon it’s likely we will call you back on the next working day. 

Did Not Arrive (Cancellations)

Appointments with our doctors and nurses are in high demand. If you are unable to attend your appointment or no longer need it, please advise us by cancelling on ConnectMed or calling us on 09 538 0083 as soon as possible. The account holder will be charged a fee of $40.00 for any unkept and unnotified appointment. This fee will apply to all age groups including children as we are unable to use that appointment for another patient.

After-hours Telephone Service (Healthline)

Phone – 09 538 0083, and select 1.

Your after-hours calls are redirected to Healthline and will be answered by a registered nurse.

Outside our open hours you can phone us on 09 538 0083 and you will be linked to the After Hours Nurse Triage Service through Healthline.   This is a free after-hours telephone consultation with a registered nurse who will give you advice.  If necessary, they will advise you to go to an urgent after hour’s accident and medical centre.

For URGENT After-hours Accident and Medical Care please use your closest Accident and Medical Clinic which is:
East Care Accident and Medical:

Website –
Situated at 260 Botany Road
Open daily 7am-11pm

Alternate 24/7 options are:

  • Middlemore Hospital at 100 Hospital Rd, Otahuhu
  • Ascot 24/7 White Cross, 90 Green Lane East, Remuera
  • Shorecare Urgent Care, Smales Farm in Takapuna
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