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Getting Started with a Telehealth Virtual Consultation

Doxy Me Video Consultation

If you have booked a Video Consultation with your Doctor, the appointment will be conducted using an online tool called Doxy.Me (doc see me). There is no specific App required, you just need to use a web browser. Google Chrome is the preferred browser for using Doxy.Me.

You will need a webcam and a microphone, but it doesn’t need to be done on a desktop PC, you can use your smartphone which will have a webcam and microphone built in.

The video below shows how you can get started with your Video Consultation:

Patient tips to improve call quality

The quality of a Doxy.me session is as good as you (the patient) and practitioners connection. Most patients that use Doxy.me prefer to use a phone or tablet to connect.

  • Getting on the Latest Browser & OS Update – Make sure your device is up to date. Your operating system (i.e. windows, macOS, iOS and Andriod) periodically releases improvements for known issues that improve the performance of your device. The same is also true for your Browser. You can check your browser version here. Don’t just assume you are on the latest because you have auto updates on.

  • Restarting your Device – Device performance will decrease if your device has to manage multiple apps in the background, even if they aren’t being used. A restart can clear out the devices memory giving you a fresh start for your phone. This works really well with older devices.

  • Try a Different Browser – Chrome, Edge, Safari and Firefox (latest versions) are all capable of running Doxy.me

  • Try Another Device – Sometimes using another device can work wonders. If you using another device doesn’t fix the issue than try troubleshooting your network.

  • Try Another Network – Sometimes switching from your local network to a wifi connection can help.

  • Moving Closer to Your Router – Getting right next to your router, or getting plugged into your router (for computers & laptops) can help improvement.

  • Charging your Devices Battery – Low power mode or just not being plugged into a power source may cause your device to run in a power saving mode. This will reduce the performance of your device.



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