OUR COMMITMENT TO YOU

Our Focus is our patients.

Crawford Medical Centre undertakes to provide all patients with the best possible medical service and we will conduct our day to day activities with the utmost integrity and respect.

Crawford Medical Centre prides itself on providing a professional, confidential and individual medical service that is second to none.   At Crawford Medical Centre you will always find a cheerful, caring atmosphere.   Our qualified staff and doctors use the latest methods and the best equipment and resources.

The Crawford Medical Centre doctors and support staff are a team committed to continuing health education and have adopted a Continuous Quality Improvement programme to deliver the most efficient medical service to our patients.

Health Advocacy Service

Independent health and disability advocates are located all over New Zealand.   Their role is to inform consumers about their rights when using health and disability services and to assist consumers who have concerns and want to make a complaint.  They also offer education and training about consumer rights and provider duties to the providers of health and disability services.

Advocacy is a very successful way of resolving complaints and is usually achieved more quickly than by other options.

A health and disability advocate belonging to the Nationwide Advocacy Service will listen to consumers' concerns and explain the options available to resolve a complaint.   The advocate is on the side of the consumer and will support and assist the consumer in any actions he or she chooses to take to resolve concerns.  

The service is free, confidential and independent of service providers such as hospitals, organisations that fund services, government agencies and the Health and Disability Commissioner.   Although covered by the same legislation as the Health and Disability Commissioner, the advocacy service reports to an independent Director of Advocacy.

In 2004-2005 the service was provided by 30 advocates, four kaitutaki tangata/educator positions, three service managers, three assistant manager/senior advocate/supervisor positions and four administration staff who work a total of 33.21 full-time-equivalent hours.

The service managed a total of 7,895 enquiries and 4,448 complaints over this period. 

Advocates are based in 28 offices, stretching from Kaitaia to Invercargill, with five in the South Island.   All advocates can be contacted through a local telephone number or a freephone 0800 number.  There is also email and a free-fax number so that deaf consumers can make contact.

Advocacy contact details are:

Auckland:  Ph 525 2700  Fax:  0800 2787 7678  email: advocacyhdc.org.nz

Nationwide:  0800 555 050

Website:  http:www.hdc.org.nz/advocacy

 Health and Disability Advocacy

Crawford Medical Centre comes under the umbrella of the Manukau City Branch of the Health and Disability Service.   The contact advocacy representatives are:-            Moana Peni and Fia Wilson  :  Phone:  273 9549